Terms & Conditions

1.1 Company

"MindShaper", "MindShaper Limited", "we", "our", or "us" refers to MindShaper Limited, including its affiliates, directors, employees, psychologists, counselors, therapists, consultants, contractors, representatives, and authorized service providers.

1.2 Platform

"Platform" means the MindShaper website, mobile application, online portal, web application, software, communication channels, digital tools, and any other technology owned or operated by MindShaper.

1.3 Services

"Services" means all services offered by MindShaper, including but not limited to:

• Individual Counseling
• Couple Counseling
• Family Counseling
• Child & Adolescent Counseling
• Student Counseling
• Career Counseling
• Psychological Consultation
• Psychological Assessments
• Self-Assessment Tools
• Workshops
• Webinars
• Corporate Wellbeing Programs
• Employee Assistance Programs (EAP)
• Mental Health Awareness Programs
• Educational Resources
• Digital Wellbeing Services
• Any future services introduced by MindShaper

1.4 User

"User", "Client", "Customer", "Member", "you", or "your" means any person or organization accessing or using the Platform or Services.

1.5 Mental Health Professional

"Mental Health Professional" means any psychologist, clinical psychologist, psychiatrist, psychotherapist, counselor, therapist, consultant, trainer, or other qualified professional providing services through MindShaper.

1.6 Self-Assessment

"Self-Assessment" means any questionnaire, psychological screening tool, wellbeing assessment, or mental health screening made available by MindShaper.

Self-Assessments are intended solely for educational and preliminary screening purposes and do not constitute a diagnosis, medical opinion, or treatment recommendation.

1.7 Agreement

"Agreement" means these Terms & Conditions together with our Privacy Policy, Refund & Cancellation Policy, Teletherapy Consent, Self-Assessment Disclaimer, and any additional policies published by MindShaper.

Acceptance

By accessing or using the Platform, registering an account, scheduling an appointment, purchasing a service, or otherwise using any MindShaper Service, you agree to comply with these Terms & Conditions.

These Terms constitute a legally binding agreement between you and MindShaper Limited.

If you do not agree with any provision of these Terms, you must discontinue use of the Platform immediately.

MindShaper reserves the right to amend these Terms at any time. Updated Terms shall become effective upon publication on the Platform unless otherwise stated. Continued use of the Platform following any update constitutes acceptance of the revised Terms.

3.1 Account Registration

Certain MindShaper Services require you to create a registered account. By creating an account, you agree to provide accurate, complete, and up-to-date information and to keep such information current throughout your use of the Platform.

MindShaper reserves the right to verify the information provided during registration where reasonably necessary to protect users, comply with legal obligations, or maintain the integrity of the Platform.

3.2 Account Information

When registering for an account or using our Services, you may be asked to provide information including, but not limited to:

You are solely responsible for ensuring that the information you provide is accurate, complete, and current.

• Full Name
• Date of Birth
• Gender
• Email Address
• Mobile Number
• Residential Address
• Emergency Contact Information
• Payment Information
• Information relevant to the requested mental health service

3.3 One Account Per User

Unless otherwise approved by MindShaper, each individual may maintain only one personal account.

You agree that you will not:

MindShaper reserves the right to suspend, merge, or remove duplicate or fraudulent accounts.

• Create multiple personal accounts;
• Register using false or misleading information;
• Impersonate another individual;
• Allow another person to use your account without authorization.

3.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password.

You agree to:

MindShaper shall not be liable for any loss or damage resulting from your failure to protect your account credentials.

• Keep your login credentials secure;
• Not share your account with others;
• Notify MindShaper immediately if you suspect unauthorized access to your account.

3.5 Using the Platform on Behalf of Another Person

You may use the Platform or book Services on behalf of another individual only if you are legally authorized to do so, including as a parent, legal guardian, caregiver, or authorized representative.

By acting on behalf of another individual, you represent and warrant that you have obtained all necessary permissions and legal authority.

MindShaper may request evidence of such authorization where reasonably necessary.

3.6 Corporate Accounts

Organizations using MindShaper's Corporate Wellbeing Services or Employee Assistance Programs (EAP) may create corporate accounts through authorized representatives.

Corporate administrators are responsible for:

Corporate accounts shall not be used to access confidential counseling records, therapy notes, diagnoses, or identifiable mental health information of employees unless the individual has provided explicit written consent or disclosure is required by applicable law.

• Maintaining accurate organizational information;
• Managing authorized users;
• Protecting corporate account credentials;
• Ensuring compliance with these Terms.

3.7 User Responsibilities

By using the Platform, you agree to:

• Provide truthful and accurate information;
• Maintain the confidentiality of your account;
• Respect Mental Health Professionals, employees, and other users;
• Use the Platform only for lawful purposes;
• Comply with all applicable laws and these Terms;
• Cooperate with reasonable identity verification requests when necessary.

3.8 Prohibited Conduct

You shall not:

MindShaper reserves the right to investigate any suspected misuse of the Platform and take appropriate action, including suspension or termination of accounts and, where appropriate, reporting unlawful activities to the relevant authorities.

• Provide false, inaccurate, or misleading information;
• Impersonate another person or organization;
• Use the Platform for unlawful, fraudulent, or unauthorized purposes;
• Harass, threaten, abuse, intimidate, or discriminate against any user, Mental Health Professional, or MindShaper employee;
• Upload or transmit malicious software, viruses, or harmful code;
• Attempt unauthorized access to any account, system, or database;
• Disrupt or interfere with the operation or security of the Platform;
• Copy, scrape, reproduce, or distribute Platform content without prior written permission;
• Use automated systems, bots, or scripts to access the Platform except where expressly authorized by MindShaper.

3.9 Suspension or Termination of Accounts

MindShaper may suspend, restrict, or terminate your account, with or without prior notice where reasonably necessary, if:

Where reasonably practicable, MindShaper will notify you of the reason for the suspension or termination.

• You breach these Terms & Conditions;
• You provide false or misleading information;
• Fraudulent, unlawful, or abusive activity is suspected;
• Your conduct threatens the safety, wellbeing, or rights of other users or Mental Health Professionals;
• Continued access poses a security or operational risk to the Platform.

3.10 User-Initiated Account Closure

You may request closure of your MindShaper account at any time by contacting our Customer Support.

Closure of an account does not automatically delete all associated records. MindShaper may retain certain information where required to:

The handling and retention of personal information following account closure shall be governed by our Privacy Policy.

• Comply with applicable laws and regulations;
• Maintain professional records;
• Resolve disputes;
• Prevent fraud;
• Enforce legal rights and obligations;
• Protect the safety and integrity of the Platform.

4.1 Booking an Appointment

Appointments may be scheduled through the MindShaper website, mobile application, customer support, or any other communication channel officially authorized by MindShaper.

A booking shall be considered confirmed only after:

MindShaper reserves the right to decline or reschedule any appointment due to professional availability, operational requirements, or circumstances beyond our reasonable control.

• The booking request has been accepted by MindShaper;
• Payment has been successfully completed where advance payment is required; and
• A confirmation has been issued by MindShaper.

4.2 Availability of Mental Health Professionals

MindShaper endeavors to provide timely access to qualified Mental Health Professionals. However, availability may vary depending on:

MindShaper does not guarantee the availability of any particular Mental Health Professional at any specific time.

• Professional schedules;
• Clinical workload;
• Leave or unforeseen circumstances; and
• Operational requirements.

4.3 Online Counseling Services

MindShaper may provide counseling services through secure online communication platforms, including video conferencing, voice calls, or other approved digital communication channels.

Users acknowledge that online counseling may be affected by factors beyond MindShaper's reasonable control, including internet connectivity, hardware or software failures, and power interruptions.

MindShaper will make reasonable efforts to minimize disruptions but cannot guarantee uninterrupted or error-free online communication.

4.4 In-Person Counseling Services

Where available, MindShaper may provide face-to-face counseling at designated locations.

Users are expected to:

MindShaper reserves the right to refuse service to individuals whose conduct poses a risk to the safety or wellbeing of others.

• Arrive on time;
• Comply with applicable venue rules;
• Treat Mental Health Professionals, staff, and other visitors with courtesy and respect.

4.5 Session Duration

The duration of each counseling session will be communicated at the time of booking.

Different services may have different session lengths depending on the nature of the service purchased.

4.6 Self-Assessment Tools

MindShaper may provide digital self-assessment questionnaires and mental health screening tools to help users better understand their emotional wellbeing.

Users acknowledge and agree that:

Where assessment results indicate elevated levels of psychological distress, MindShaper may recommend that users seek professional mental health support. Such recommendations are informational only and do not create a diagnosis or guarantee the need for treatment.

• Self-assessment tools are designed solely for educational and preliminary screening purposes.
• Self-assessment results do not constitute a medical diagnosis, psychological diagnosis, or treatment recommendation.
• Assessment scores should not replace consultation with a licensed psychologist, psychiatrist, or other qualified healthcare professional.
• Users remain solely responsible for decisions made based on assessment results.

4.7 Therapeutic Relationship

A therapist-client relationship is established only after a counseling appointment has been formally accepted and commenced between the user and the assigned Mental Health Professional.

Accessing educational content, completing self-assessments, attending webinars, or communicating with customer support does not, by itself, establish a therapeutic relationship.

4.8 Professional Independence

Mental Health Professionals providing services through MindShaper exercise independent professional judgment in accordance with applicable laws, ethical standards, and professional guidelines.

MindShaper does not direct or control the clinical opinions, diagnoses, treatment plans, or therapeutic decisions made by Mental Health Professionals, except where necessary to ensure compliance with applicable laws, professional standards, or platform policies.

4.9 Emergency Situations

MindShaper is not an emergency or crisis intervention service.

Users experiencing any medical or psychiatric emergency, including but not limited to suicidal thoughts with immediate intent, suicide attempts, serious self-harm, threats of violence, or any condition requiring urgent medical attention, should immediately contact their local emergency services or visit the nearest emergency healthcare facility.

MindShaper cannot guarantee immediate responses to appointment requests, emails, messages, or other communications submitted through the Platform.

4.10 Professional Boundaries

Users shall maintain appropriate professional boundaries when interacting with Mental Health Professionals.

Users shall not:

MindShaper reserves the right to suspend or terminate Services where professional boundaries are violated.

• Request personal relationships with Mental Health Professionals;
• Engage in abusive, threatening, discriminatory, or inappropriate behavior;
• Attempt to obtain services outside the agreed professional relationship;
• Contact Mental Health Professionals through unauthorized personal channels without prior consent.

4.11 Recording of Sessions

To protect the privacy and confidentiality of all participants, counseling sessions may not be audio-recorded, video-recorded, photographed, livestreamed, or otherwise captured by users without the prior written consent of both the Mental Health Professional and MindShaper.

Unauthorized recording may result in immediate termination of the session and further action as permitted under these Terms and applicable law.

4.12 Changes to Services

MindShaper reserves the right to introduce, modify, suspend, or discontinue any Service or Platform feature where reasonably necessary due to operational, legal, technical, or professional requirements.

Where reasonably practicable, changes affecting existing bookings or ongoing services will be communicated to affected users in advance.

4.13 No Guarantee of Outcomes

Mental health treatment and wellbeing support involve many factors unique to each individual.

Accordingly, MindShaper does not guarantee any specific therapeutic outcome, improvement, recovery, diagnosis, or treatment result arising from the use of its Services.

Mental Health Professionals will provide services using their professional judgment and accepted standards of practice, but individual outcomes may vary.

5.1 Commitment to Privacy

MindShaper recognizes that privacy and confidentiality are fundamental to mental health services. We are committed to collecting, using, storing, and protecting your personal information in accordance with applicable laws and our Privacy Policy.

By using the Platform, you acknowledge that your personal information will be processed in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions.

5.2 Confidentiality of Counseling Services

MindShaper and its Mental Health Professionals will take reasonable steps to maintain the confidentiality of information shared during counseling sessions.

However, confidentiality is not absolute. Information may be disclosed where permitted or required by applicable law or professional ethical obligations, including where disclosure is reasonably necessary to:

Any disclosure will be limited to the minimum information reasonably necessary for the applicable purpose.

• Protect the life, safety, or wellbeing of the user or another person;
• Prevent or respond to a serious and imminent threat of harm;
• Report suspected abuse, neglect, or exploitation where required by law;
• Comply with a lawful court order, subpoena, or other legal process;
• Defend or enforce legal rights in connection with legal proceedings;
• Meet regulatory, licensing, accreditation, or professional requirements.

5.3 User Responsibility for Confidentiality

Users are responsible for protecting the privacy of their own counseling sessions.

For online sessions, users should, where reasonably possible:

MindShaper is not responsible for confidentiality breaches resulting from the user's own environment, devices, or actions.

• Participate from a private and secure location;
• Use a secure internet connection;
• Prevent unauthorized persons from viewing or listening to the session;
• Keep their account credentials confidential.

5.4 Protection of Personal Information

MindShaper implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to maintain appropriate security measures, no electronic storage system or method of internet transmission can be guaranteed to be completely secure. Accordingly, MindShaper cannot warrant absolute security of any information transmitted or stored through the Platform.

5.5 Communication

By using our Services, you consent to receive communications from MindShaper relating to your appointments, account, payments, service updates, security notifications, and other information reasonably necessary for the delivery and administration of our Services.

With your consent where required by law, MindShaper may also send newsletters, mental health resources, promotional materials, surveys, or marketing communications. You may opt out of marketing communications at any time without affecting essential service-related communications.

5.6 Third-Party Service Providers

MindShaper may engage trusted third-party service providers to support the operation of the Platform, including payment processors, cloud hosting providers, communication platforms, analytics providers, and other technology partners.

Such service providers will only receive information reasonably necessary to perform their services on our behalf and are expected to maintain appropriate confidentiality and security measures.

MindShaper is not responsible for the independent privacy practices of third-party websites, applications, or services that are not owned or controlled by MindShaper.

5.7 Data Retention

MindShaper may retain personal information and service records for as long as reasonably necessary to:

When information is no longer required, MindShaper will take reasonable steps to securely delete, anonymize, or otherwise dispose of such information in accordance with applicable laws and our internal retention practices.

• Provide ongoing services;
• Maintain professional and clinical records;
• Comply with legal, regulatory, accounting, or professional obligations;
• Resolve disputes;
• Prevent fraud and misuse;
• Enforce these Terms.

5.8 Privacy Policy

Our collection, use, disclosure, storage, retention, and protection of personal information are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions.

In the event of any inconsistency between these Terms and the Privacy Policy regarding the handling of personal information, the Privacy Policy shall prevail to the extent of that inconsistency.

6.1 Service Fees

Certain MindShaper Services are provided on a paid basis. The applicable fees for counseling sessions, psychological assessments, workshops, corporate services, subscriptions, digital products, or other paid Services will be communicated to you before your booking or purchase is confirmed.

All fees are quoted in the applicable currency unless otherwise stated and may include applicable taxes where required by law.

6.2 Payment

Payment for Services must be made through payment methods approved by MindShaper. Depending on the Service, payment may be required:

MindShaper reserves the right to decline, suspend, or cancel Services where payment has not been successfully received.

• Before confirmation of an appointment;
• At the time of booking;
• According to an agreed subscription or package plan; or
• In accordance with any separate written agreement for corporate or institutional clients.

6.3 Pricing

MindShaper reserves the right to modify the pricing of its Services at any time.

Any change in pricing shall apply prospectively and will not affect Services that have already been confirmed and paid for unless otherwise permitted by applicable law or agreed between the parties.

Updated pricing will be published through the Platform or otherwise communicated before new bookings are confirmed.

6.4 Packages and Subscriptions

Where MindShaper offers counseling packages, subscriptions, memberships, prepaid plans, or promotional offers, such Services shall be subject to the specific terms applicable to that package or offer.

Unless expressly stated otherwise:

• Packages and subscriptions are non-transferable.
• Promotional offers cannot be combined unless specifically permitted.
• Unused benefits may expire in accordance with the applicable package terms.

6.5 Promotional Offers

MindShaper may, from time to time, offer promotional pricing, discounts, referral programs, gift vouchers, coupon codes, or special campaigns.

Unless otherwise stated:

• Promotional offers are subject to their published terms;
• Promotions cannot be exchanged for cash;
• MindShaper reserves the right to modify, suspend, or withdraw any promotion at any time;
• Misuse or fraudulent use of promotional offers may result in cancellation of the promotion and suspension of the user's account.

6.6 Failed or Declined Payments

If a payment is declined, reversed, cancelled, or otherwise unsuccessful, MindShaper may:

Users remain responsible for any applicable charges lawfully incurred prior to cancellation.

• Decline to confirm a booking;
• Suspend access to paid Services;
• Request an alternative payment method; or
• Cancel the affected appointment or Service where payment remains outstanding.

6.7 Refunds, Cancellations & Rescheduling

Refunds, appointment cancellations, rescheduling requests, package validity, late arrivals, missed appointments, no-shows, and related matters are governed exclusively by the Refund & Cancellation Policy, which forms an integral part of these Terms & Conditions.

By using the Platform or purchasing any Service, you acknowledge that you have read, understood, and agree to be bound by the Refund & Cancellation Policy.

6.8 Billing Disputes

If you believe that you have been charged incorrectly, you should notify MindShaper as soon as reasonably practicable after becoming aware of the issue.

MindShaper will review the matter in good faith and, where appropriate, investigate the billing concern in accordance with applicable laws and internal procedures.

7.1 Ownership

Unless otherwise expressly stated, the Platform and all of its contents are owned by or licensed to MindShaper Limited and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.

This includes, but is not limited to:

Nothing in these Terms transfers ownership of any intellectual property rights to you.

• The MindShaper name and logo;
• Website and mobile application design;
• Software, source code, and platform functionality;
• Text, graphics, photographs, videos, audio, animations, and illustrations;
• Educational materials, articles, blogs, guides, and digital resources;
• Psychological assessment tools developed or licensed by MindShaper;
• Training materials, workshops, webinars, and presentations;
• Databases, compilations, layouts, and user interfaces; and
• Any other proprietary content made available through the Platform.

7.2 Limited License

Subject to your compliance with these Terms, MindShaper grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial use or for the internal business purposes expressly authorized by MindShaper.

This license does not grant any ownership rights or permission to exploit the Platform or its content beyond the purposes permitted by these Terms.

7.3 Restrictions on Use

Except as expressly permitted by applicable law or with the prior written consent of MindShaper, you shall not:

• Copy, reproduce, distribute, publish, or republish any content from the Platform;
• Modify, adapt, translate, or create derivative works based on Platform content;
• Sell, sublicense, lease, rent, or commercially exploit any content or services;
• Reverse engineer, decompile, disassemble, or attempt to access the source code of the Platform;
• Remove or alter any copyright, trademark, or proprietary notices;
• Use automated tools, bots, crawlers, or scraping technologies to collect Platform data;
• Use MindShaper's intellectual property in any manner that may mislead, confuse, or imply endorsement without authorization.

7.4 Trademarks

"MindShaper," the MindShaper logo, and any associated names, slogans, service marks, or trademarks displayed on the Platform are the exclusive property of MindShaper Limited or its licensors.

No license or right to use any trademark is granted without the prior written permission of the respective owner.

7.5 User-Generated Content

Where you voluntarily submit reviews, testimonials, feedback, suggestions, comments, survey responses, or other content to MindShaper, you represent and warrant that:

By submitting such content, you grant MindShaper a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, publish, modify, adapt, translate, distribute, display, and otherwise utilize the content for the operation, improvement, promotion, and marketing of its Services, subject to applicable privacy laws and any confidentiality obligations.

MindShaper will not publicly disclose personally identifiable mental health information without your consent unless required or permitted by law.

• You own or have the necessary rights to submit such content;
• Your submission does not infringe the rights of any third party;
• Your submission complies with applicable laws.

7.6 Feedback

Any ideas, recommendations, feature requests, or suggestions you provide regarding the Platform or Services may be used by MindShaper without restriction or obligation to compensate you.

Nothing in this section obligates MindShaper to implement any suggestion or feedback received.

7.7 Copyright Infringement

MindShaper respects the intellectual property rights of others.

If you believe that any content available through the Platform infringes your copyright or other intellectual property rights, you may submit a written notice containing sufficient details for MindShaper to investigate the matter.

Where appropriate, MindShaper may remove or restrict access to the allegedly infringing material while the matter is being reviewed.

7.8 Reservation of Rights

All rights not expressly granted under these Terms are reserved by MindShaper Limited and its licensors.

Unauthorized use of the Platform or its intellectual property may result in suspension of access, legal action, or any other remedies available under applicable law.

8.1 Nature of the Services

MindShaper provides access to professional mental health and wellbeing services delivered by qualified Mental Health Professionals. The Platform also provides educational materials, self-assessment tools, workshops, webinars, and other wellbeing resources.

Unless expressly stated otherwise, the information and resources made available through the Platform are provided for informational and educational purposes only and are not intended to replace professional medical, psychiatric, psychological, legal, or other professional advice.

Users should seek appropriate professional assistance before making decisions regarding their health or wellbeing.

8.2 No Medical Emergency Service

MindShaper is not an emergency medical service, psychiatric crisis center, ambulance service, or suicide prevention hotline.

The Platform should not be used for urgent or life-threatening situations.

If you believe that you or another person is experiencing:

you should immediately contact your local emergency services, visit the nearest emergency healthcare facility, or seek immediate assistance from an appropriate emergency service.

MindShaper does not guarantee immediate responses to messages, appointment requests, emails, or other communications.

• suicidal thoughts with immediate intent,
• a psychiatric emergency,
• serious self-harm,
• violence,
• or any medical emergency,

8.3 No Guarantee of Results

Mental health treatment and psychological wellbeing are influenced by numerous personal, medical, environmental, and social factors beyond MindShaper's control.

Accordingly, MindShaper does not guarantee:

Every individual's experience and response to counseling may differ.

• recovery;
• symptom improvement;
• treatment success;
• diagnosis;
• therapeutic outcomes;
• employment outcomes;
• academic outcomes;
• relationship outcomes; or
• any other specific result arising from the use of its Services.

8.4 Platform Availability

MindShaper strives to keep the Platform available and functioning reliably. However, we do not warrant that the Platform will always be:

Access to the Platform may be interrupted due to maintenance, technical failures, internet disruptions, third-party service outages, cybersecurity incidents, or circumstances beyond MindShaper's reasonable control.

• uninterrupted;
• error-free;
• secure;
• virus-free;
• compatible with every device; or
• continuously available.

8.5 Third-Party Services

The Platform may integrate with or contain links to third-party websites, payment gateways, communication platforms, cloud services, analytics providers, or other external services.

MindShaper does not own or control such third-party services and is not responsible for:

Your use of third-party services is subject to the terms and privacy policies of the respective provider.

• their availability;
• security;
• accuracy;
• privacy practices;
• content; or
• services provided by them.

8.6 User Responsibility

You acknowledge and agree that you are responsible for:

• providing accurate information;
• protecting your account credentials;
• maintaining the privacy of your counseling environment;
• following professional recommendations at your own discretion;
• seeking emergency assistance where appropriate; and
• complying with these Terms.

8.7 Limitation of Liability

To the maximum extent permitted by applicable law, MindShaper Limited, its directors, officers, employees, shareholders, affiliates, licensors, contractors, Mental Health Professionals, consultants, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages, including but not limited to:

arising out of or relating to:

except where such limitation is prohibited by applicable law.

• loss of profits;
• loss of business;
• loss of revenue;
• loss of opportunity;
• loss of goodwill;
• loss of data;
• interruption of business;
• emotional distress;
• reputational damage; or
• any other indirect loss,
• use of or inability to use the Platform;
• counseling services;
• self-assessment tools;
• educational content;
• technical failures;
• third-party services; or
• any breach of these Terms,

8.8 Maximum Liability

To the fullest extent permitted by applicable law, MindShaper's total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the total amount actually paid by the user to MindShaper for the specific Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim, except where a greater liability is required by applicable law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

8.9 Indemnification

You agree to indemnify, defend, and hold harmless MindShaper Limited, its directors, officers, employees, affiliates, Mental Health Professionals, contractors, and agents from and against any claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to:

• your breach of these Terms;
• your misuse of the Platform or Services;
• your violation of applicable laws;
• your infringement of the rights of any third party; or
• any false, misleading, or inaccurate information provided by you.

8.10 Force Majeure

MindShaper shall not be liable for any delay, interruption, or failure to perform its obligations under these Terms where such failure results from events beyond its reasonable control, including but not limited to:

• natural disasters;
• epidemics or pandemics;
• war;
• terrorism;
• civil unrest;
• government actions;
• labor disputes;
• internet or telecommunications failures;
• cyberattacks;
• other events constituting force majeure under applicable law.

9.1 Suspension of Services

MindShaper reserves the right to temporarily suspend or restrict your access to the Platform or any Service where reasonably necessary to:

Where reasonably practicable, MindShaper will provide prior notice of planned suspensions. However, immediate suspension may occur without prior notice where urgent action is necessary.

• Protect the security or integrity of the Platform;
• Investigate suspected fraud, misuse, or unlawful activity;
• Comply with applicable laws, regulations, or legal obligations;
• Conduct maintenance, upgrades, or security improvements; or
• Protect the rights, safety, or wellbeing of MindShaper, its Mental Health Professionals, users, or third parties.

9.2 Termination by MindShaper

MindShaper may terminate or permanently restrict your access to the Platform if you:

Termination under this section does not affect any rights or remedies available to MindShaper under applicable law.

• Breach these Terms & Conditions or any applicable policy;
• Provide false, misleading, or fraudulent information;
• Misuse the Platform or Services;
• Harass, threaten, abuse, or endanger any Mental Health Professional, employee, or other user;
• Engage in unlawful, fraudulent, or unethical conduct;
• Infringe the intellectual property or legal rights of MindShaper or any third party; or
• Engage in any activity that may damage the reputation, security, or operation of MindShaper.

9.3 Termination by the User

You may stop using the Platform and request closure of your account at any time by contacting MindShaper Customer Support.

Termination of your account does not automatically entitle you to any refund. Refund eligibility, if any, shall be determined in accordance with the Refund & Cancellation Policy.

9.4 Effect of Termination

Upon suspension or termination:

• Your right to access and use the Platform will immediately cease to the extent specified by MindShaper.
• Outstanding payment obligations will remain payable.
• MindShaper may retain records where required by law, professional obligations, or its Privacy Policy.
• Provisions intended to survive termination, including those relating to confidentiality, intellectual property, limitation of liability, indemnification, dispute resolution, and governing law, shall continue to remain in effect.

10.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh, without regard to its conflict of law principles.

10.2 Good Faith Resolution

If a dispute arises between you and MindShaper in connection with these Terms or the Services, both parties agree to first make reasonable efforts to resolve the dispute through good faith discussions and negotiations.

Users are encouraged to contact MindShaper's Customer Support before commencing legal proceedings.

10.3 Jurisdiction

If a dispute cannot be resolved through mutual discussions, the courts of competent jurisdiction in Dhaka, Bangladesh, shall have exclusive jurisdiction to hear and determine the dispute, unless otherwise required by applicable law.

Policy Overview

At MindShaper Limited, we strive to provide a smooth and professional experience for all clients. This Refund & Cancellation Policy explains the terms applicable to bookings, payments, cancellations, rescheduling, refunds, and missed appointments.

11.1 Appointment Confirmation

Appointments are confirmed only after the required payment has been successfully received and a confirmation has been issued by MindShaper.

11.2 Cancellations

Clients may cancel a scheduled appointment by notifying MindShaper through our official communication channels.

• More than 24 hours before the scheduled appointment: Eligible for a full refund or one complimentary reschedule.
• Less than 24 hours before the scheduled appointment: No refund will be provided. However, MindShaper may, at its sole discretion, allow rescheduling in exceptional circumstances.

11.3 Rescheduling

Appointments may be rescheduled once without additional charge if the request is made at least 24 hours before the scheduled session.

Subsequent rescheduling requests or requests made less than 24 hours before the appointment may be declined or may incur an administrative fee at MindShaper's discretion.

11.4 Late Arrival & No-Show

Clients are expected to attend sessions on time.

• Late arrivals may receive only the remaining portion of the scheduled session, as extending the session cannot be guaranteed.
• Failure to attend a scheduled appointment without prior notice ("No-Show") will be treated as a completed session, and no refund or replacement session will be provided.

11.5 Refunds

Approved refunds, where applicable, will be processed using the original payment method or another method determined by MindShaper.

Refund processing times may vary depending on the payment provider or financial institution.

MindShaper reserves the right to decline refund requests that do not meet the conditions of this Policy.

11.6 Cancellation by MindShaper

If MindShaper or the assigned Mental Health Professional cancels a confirmed appointment due to unforeseen circumstances, the client may choose either:

• A full refund; or
• A rescheduled appointment at no additional cost.

11.7 Packages & Promotional Offers

Counseling packages, subscriptions, promotional offers, discounted services, vouchers, and special campaigns may be subject to additional terms and may not be refundable unless expressly stated otherwise.

11.8 Exceptional Circumstances

MindShaper may, at its sole discretion, consider exceptions to this Policy in cases involving medical emergencies, natural disasters, or other exceptional circumstances supported by appropriate documentation.

11.9 Policy Updates

MindShaper reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will become effective upon publication on our Platform and will apply prospectively.

Contact Details

If you have any questions regarding these Terms & Conditions or wish to contact MindShaper regarding any legal, privacy, or service-related matter, you may contact us through the following channels:

MindShaper Limited

Website: https://www.mindshaper.xyz

Email: hello@mindshaper.xyz

Phone: +8801844657987

Registered Address: 50 Lake Circle, Dolphin Goli, Dhaka 1205